![]() When I finally got over my seething frustration and contacted the proper vendor clearly stating I would never have renewed because after May 2015 I moved and no longer had a computer and therefore I didn't need their product at all. To further confuse matters many of their products changed names and when seeking resolution for an unauthorized charge you find out you have to contact a different vendor. I noticed no difference in how my computer functioned but that is beside the point all I wanted was one yearly subscription for Avast ant-virus I ended up with GrimeFighter, Avast Premier, Avast Antivirus, Avast Internet Security, over 500 in charges. If I canceled a product I received a high alert email within a month warning me why I needed to buy the product to protect my computer. Yet I was barraged with emails telling me I needed this or that to keep my computer safe, running fast, protected. If you have product "A" you don't need product "B" sort of thing. Many of these products should cancel each other out. So I canceled something without realizing I had other Avast products that were still auto-renewing. So not only does the company sell many different Avast products, The notification of renewal email do not come with their specific names, they are intentionally misleading where it should say your ''Avast internet security program'' is up for renewal it simply says update your Avast subscription. getting sold 3 -5 duplicate or similar products, products with slight variations in the services provided and or names and many of them overlapping, and many of them duplicating free products that came with my pc. Apparently, over the years when intentionally renewing my Avast product, I was I. Further investigation revealed so much deceptive business practices that I feel it is intentional. When I investigated I was told that I had canceled a different Avast product. I proceeded to cancel my Avast product prior to that date, was shocked to find I had still been charged. Initially, I received a courtesy notice that a product would be renewed on the such and such date. The bottom line is that this is a company that has virtually no customer service and appears to be a dishonest racket. ![]() So for $42.79 I didn't even get their premium software but some useless side-app. In addition to that, it turned out that I do not have the premium version of their software but have some additional software that's supposed to just clean-up unnecessary files on my computer. My computer is only four-months old!!! There's not a thing wrong with it. He was going to refer me to a technician in my area to have my computer serviced. ![]() Instead he started rooting around in my browser history and telling me that I'd visited all these unsecured websites that had messed up my computer. I went ahead and allowed the guy to access my computer in order to activate the premium version of their software.īut that's not what the guy did. Whenever I call they want to have remote access to my computer. Again I got an Indian man at a call center. If I didn't get a refund then I should still have the premium version of the software, right? After four-months without a refund I called Avast back to verify that I should be entitled to the premium version of the software since I never got a refund. In addition to that the software kept prompting me to sign-up for the premium version. Still waitingĪfter 20-minutes on the phone I was told that my premium account had been canceled and the $42.79 charge would be refunded to my bank account. This problem began after my first use of the Avast boot scan. I'm still waiting, as my videos won't start, and when they finally do start they immediately start freezing. I made it very clear that e-mail is the only way I can be contacted. It's 15 June 2018 and I still haven't received an e-mail. Update on : I used the contact information Avast gave me in response to my complaint on this site to let them know my issues on 11 June 2018. I have the setting on for this, but it still keeps shutting off. Also, I'm continually having to cut the VPN on, and I want it on AT ALL TIMES. So, in a nutshell, my computer is locking and freezing in all websites and videos due to running their boot scan for the first time, I can't contact customer service because these unprofessionals don't have an international phone number on their website? And lastly, NO CHAT ROOM FOR TECH?!!! What the devil? For minimal customer service, I'll need someone from Avast (preferable a tech) to contact me with their E-MAIL ADDRESS so that I can contact them and perhaps get the problem resolved completely.
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